Topic: Property Maintenance - maintain 5 star review

Speaker: Taylor Miller from Breezeway. Taylor Miller, an Account Executive at Breezeway, is passionate about helping short-term rental operators provide the best experience to guests through seamless turnovers.

Let's talk about what it takes to achieve and maintain a 5-star rating for your short-term rental! With increasing competition in the market, it’s crucial to understand the key factors that can make your property stand out.  

• First Impressions Matter
• Importance of professional photos and accurate descriptions
• Seamless booking process
• Exceptional Customer Service
• Prompt and clear communication with guests
• Personal touches and attention to detail
• Cleanliness and Maintenance
• Quick resolution of maintenance issues
• Amenities and Comfort
• Stocking essential and extra amenities (toiletries, kitchen supplies)
• Guest Communication
• Pre-arrival information and check-in instructions
• Handling guest inquiries and complaints effectively
• Feedback and Continuous Improvement
• Encouraging guests to leave reviews

It can seem overwhelming, but it's not that hard.  Let’s break it down so you are ready to conquer the 5 Star Review!

Key takeaways: 

• Pre-purchase considerations for investors aiming to avoid common maintenance pitfalls in short-term rentals.
• Discover proactive maintenance strategies that can be integrated into routine checklists to avoid guest issues that could result in refund requests and negative reviews.
• Identify an inventory tracking system seamlessly integrated into your existing workflow, ensuring adoption and uncovering hidden revenue. 
• Explore cutting-edge tools to streamline issue reporting and resolution, increasing confidence with features like photo documentation, seamless vendor coordination, and trackable reporting.

Taylor is a North Carolina native, Taylor grew up in the Waxhaw area before pursuing her education at the University of Georgia. After briefly venturing to Boston, she quickly realized her affinity for warmer climates and returned to Charlotte, where she has lived for the past four years. Taylor is a passionate foodie who loves exploring Charlotte's vibrant culinary scene. When not in North Carolina, you'll likely find her indulging her love for scuba diving whenever possible.

The meeting will be hosted online at Zoom.com The meeting link will be emailed to you upon pre-registration - RETAIN THIS EMAIL! Please note, download Zoom on your device of choice, register for your free account and test your device for audio/camera/microphone capabilities.

VERY IMPORTANT!! Just like checking in at our in-person meetings, to enable us to check you in for the meeting your Zoom name must match your NCREIA account name - we need both first and last name to identify you.