Topic: Unlock the Power of AI: Using ChatGPT to Elevate Your Airbnb Guest Experience

Speaker: Ray Brown

Whether you're a seasoned short-term rental host or just getting started, this month's STR meetup will teach you how to harness the power of ChatGPT to save time, improve communication, and deliver an unforgettable guest experience.

NCREIA’s R.E.B.A. is an A.I. ChatGPT that is geared toward real estate investors. In this workshop, we demonstrate the use of threaded conversations with R.E.B.A to help you along your STR management journey. We will explore real-world examples and give you prompt packs and best practices you can start using right away.

Learn how to:

• Automate guest messaging without sounding robotic
• Create welcome guides, house manuals, and local recommendations
• Respond to reviews (yes, even the awkward ones)
• Use ChatGPT for backend tasks like cleaning checklists and SOPs
• And most importantly — use ChatGPT like a conversation, not a vending machine.

This is an interactive session, so bring your questions, your listing quirks, and your curiosity.

Bio: Ray Brown, your STR Subgroup Co-host, is a corporate housing specialist and the founder of SouthpawStays.com. With a focus on providing short-, mid-, and long-term rental solutions throughout the Triangle and surrounding areas, Ray helps travelers, remote workers, and relocating professionals find flexible, high-quality housing options that feel like home.

With a background in operations and guest experience, Ray combines local market knowledge with a systems-driven approach to help fellow hosts scale sustainably and profitably. He’s passionate about building community among STR operators and equipping hosts—whether brand new or experienced—with the tools, strategies, and mindset to thrive in an evolving rental landscape.

The meeting will be hosted online at Zoom.com The meeting link will be emailed to you upon pre-registration - RETAIN THIS EMAIL! Please note, download Zoom on your device of choice, register for your free account and test your device for audio/camera/microphone capabilities.

VERY IMPORTANT!! Just like checking in at our in-person meetings, to enable us to check you in for the meeting your Zoom name must match your NCREIA account name - we need both first and last name to identify you.